socialadoption.com

Configure more than one email channels in a Jira Service Desk Cloud

October 15th, 2019

How to configure additional email in Jira Service Desk Cloud and assign email address to a channel

Reference: https://community.atlassian.com/t5/Jira-Service-Desk-questions/Configure-more-than-one-email-channels-in-a-project/qaq-p/690096#U1203155

1. Create email alias to main Service Desk email address

Example:

Service Desk Email Address: devops@mydomain.atlassian.net

Email Alias: devops@socialadoption.com, create forwarder to devops@mydomain.atlassian.net

2. Invite User

3. Set Customer Permission to "Any Customer option"

4. Add Automation Rule to automatically select correct Request Type

Successful gamification of your business processes

October 15th, 2014

I had the pleasure to present at the Nürnberger Web Week one of my favourite topics : Gamificiation

The presentation covers answers to the questions

What is in for the Business (WIIFB)

What is in for ME (WIIFM)?

and a couple of bad and good gamification use cases .

Enjoy – and […]

Social Now – Measurable Social Adoption

April 8th, 2014

It was a great experience and pleasure to attending the latest Social Now event in Amsterdam.

A big THANK YOU to Ana Newes for organizing this great event for the third time.

I really enjoyed to see all the presentations, vendor demos and the discussions.

Here is the slidedeck […]

From Social Media to Social Business

May 31st, 2013

The presentation covers a 3 point strategy and real examples on how to socially enable your applications to make your Business more effective and efficient

Integrate Social into YOUR Business Processes Social ROI – What’s In It For the Business (WIIFB) Social Adoption – What’s In It For Me (WIIFM)

[…]

SunSpace – a sentimental moment

January 31st, 2013

I just came back from California where I had a little sentimental moment.

With the great help from some former Sun colleagues we move the old SunSpace gear into a new data center in Santa Clara.

We will re-purpose the hardware as a new development infrastructure to build integrated demos […]