The Nielsen Norman Group has just released a new report called
Enterprise 2.0: Social Software on Intranets
This report collects best practices for how to design social features for intranets, including:
Blogs
Microblogging (intranet equivalents of Twitter)
News feeds (RSS)
Wikis
Social networks (intranet equivalents of Facebook)
Tagging and social bookmarking
The report also covers:
integration of these features with the overall intranet
adapting Web 2.0 [...]
